Dispatch times
In-stock orders confirmed before 12:00 p.m. Pacific, Monday to Friday, ship the same business day. Orders confirmed later, at weekends or on public holidays ship the next business day.
Nothing is charged online. When you send an order, an account manager confirms stock, sizing and shipping, then sends an invoice. Your order ships once the invoice is paid.
Shipping rates
- Standard ground (UPS or USPS): 2 to 5 business days in the continental US. Calculated by weight and destination and shown on your invoice before you pay.
- Expedited 2-day and overnight: available on request, quoted at the carrier's rate.
- Bulk and program orders: quoted with freight included.
- Local pickup: free from our North Hollywood showroom, Monday to Friday, 8:00 a.m. to 4:00 p.m. We let you know when your order is ready.
We ship to all fifty states. For Alaska, Hawaii, US territories, APO/FPO addresses or outside the US, call us for a quote.
Decorated orders
Embroidery, screen printing, patch sewing and tailoring are done in-house, usually within 3 to 7 business days once artwork is approved. Large programs can take longer; your account manager gives you one date for the whole order, garments and decoration together.
Returns & exchanges
Unworn, unwashed and undecorated stock items can be returned or exchanged within 30 days of delivery, in their original packaging with tags attached.
- Contact us first by phone or email for a return authorization; returns sent without one may be delayed.
- Size exchanges: we ship the new size at no charge once we receive the original.
- Refunds go back to the original payment method within 5 business days of the return reaching us.
- Return shipping is paid by the customer unless the item was damaged, defective or not what you ordered.
Decorated, tailored and custom-made goods, such as embroidered or printed garments, custom patches, custom badges and engraved name plates, are made to your specification and cannot be returned unless the fault is ours.
Damaged or wrong items
If anything arrives damaged, defective, mis-picked or not matching the approved proof, tell us within 7 days of delivery with a photo. We replace or refund it at our cost, including shipping.
Sizing
Not sure of sizes across a team? Ask for a sizing sample set before the full order. Trousers can be hemmed to your inseam by our in-house tailors; add it to your order notes.
Questions
Call (818) 908-2623, toll-free (855) 784-2586, or email orders@quickuniforms.com. We reply within one business day.