Our Policy With-in 14 days of receipt you may return any non-tailored and non-customized item in its original unused condition for an in-house credit (customer must pay return shipping costs). Custom orders such as special orders, custom badges, patches, printing, screen-printing, custom uniforms, tailoring, embroidery that are made to customers specifications (verbal or written) and or confirmed virtual proof form, will not be accepted as a return or exchange. Shipping calculation might not include insurance and other related fees that will calculate in during the shipping process. Ship time does not include holiday or weekends. Shipping time is from the day the order ships not from the day the order is placed. Please add $11.00 for all COD shipments. For more information on cancelling orders and returning items, see the Our Returns Policy page. Custom orders will be ready after artwork is confirmed & full payment is made. Production time may take longer for some orders. Please inform us if you need products by a certain date. Once an order is confirmed and processed it will not be cancelled.