QuickUniforms.com knows that our customers are the reason for our success. We back each and every Embroidered Patch order with outstanding customer service practices, and our 100% quality guarantee. Each custom embroidered patch order is created through a team effort.
Therefore you are a very important part of our team.We rely on you for information vital in order to produce the specific custom patches you want, while we work together, we each have responsibilities. For your convenience, we have included these responsibilities below. Please take a moment to read them. These are the terms and conditions of our sales.
Feel free to contact us if you have any questions.
QuickUniforms.com is responsible for:
Standing behind our products 100%. QuickUniforms.com backs each and every order with our 100% Quality Guarantee. We will replace (at no additional charge to you) any custom embroidered patch that is found to have defects in materials or workmanship.
Giving you accurate information. Prior to starting production, you will receive a digital proof of your custom embroidered patch via MyDesign. This proof is a representation of the final product. This is to allow you to make any necessary changes or corrections prior to starting production.
Confirming your order. Prior to production of your embroidered patch, you will approve your order via MyDesign. This notification will contain specifications of your order including type, size, quantity, colors.
Producing your order correctly & on time. Once we have obtained your approval on both the digital proof and the order confirmation, we will produce your embroidered patch right away. Your order will then be shipped via UPS.
Listening to you! We want this to be the best experience you have ever had when it comes to buying your custom embroidered patches! If you have concerns, constructive criticism, or compliments, we'd love to hear from you. Phone us toll free at our number on the website or contact us via email at sales@QuickUniforms.com
You are responsible for:
Legal Ownership of any and all logos, trademarks, and copyrights. By submitting your design to QuickUniforms.com, warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other company's rights.
You're Design! If your logo is detailed and or 2.5" or smaller there will be loss of detail. Please remember this is embroidery and not printing. Text Size cannot be smaller than 1/4" to properly embroider if you are uncertain of text size please ask a representative and thin lines must be thickened so that is will stitch a solid line and not dotted. Your artwork proofs are only a representation of how your design can look and we will use these to manufacture from. Gradients, Fades, Blends, and Transitions in colors are used for Print only and does not transfer to embroidery if you require a gradient we will try our best to blend the colors however there is No Guarantee that the colors will blend properly as this is embroidery and not print.
Patch Duplication : If you are having us duplicate a patch please mail us a physical sample of the patch for duplication of colors and/or any details. If sample is to be returned also enclose a self addressed stamped envelope. We are not responsible for color variation or detail loss that may occur if physical sample is not sent.
Giving due attention to the proof provided. Once you receive the digital proof of your custom embroidered patches, review it in detail.Please give special attention to: Design, Size, Grammar, and Colors. Text Size cannot be smaller than 1/4" to properly embroider and be fully legible if you are uncertain of text size please ask a representative. Once you have made any necessary changes to your proof, return it to us via email. This is your signal to us that everything has been approved.
NOTE: We use the Pantone PMS color matching system. Because all computer monitors do not display colors in the same way, it is important that you indicate your color choices using Pantone PMS numbers. For additional information, visit Pantone site at www.pantone.com. PMS color books are also available at most art supply stores and some libraries. All PMS numbers will be listed on the bottom of your proof so that you can verify them easily.
Supplying any necessary changes in writing. Please email your sales team the required changes.
Review the details of your order confirmation. After your proof has been returned to us, you will receive an order confirmation. Again...Please review the information Very carefully. If all the information is correct, return it to us and we will begin the production process.
NOTE : Once an order has been approved and confirmed it may not be canceled for any reason.
Providing correct shipping information. We cannot be held responsible for delays in shipping caused by Natural disasters, Weather Conditions, inaccurate address information, International Holidays, U.S. Customs procedures, the misrouting of your package by FedEx, UPS, DHL, or undeliverable shipping addresses.
RUSH ORDERS: In the unlikely event we cannot meet the rush delivery date QuickUniforms.com will refund the amount of the rush shipping charge.
ALL SALES ARE FINAL. Due to the custom nature of the Custom Embroidered Patches we manufacture, all sales are final. Once an order has been placed, it may not be canceled for any reason. QuickUniforms.com does not issue refunds or accept returns. As mentioned previously, we will replace any custom embroidered patch that contains defects in materials or workmanship.
In the event that a legal dispute arises, it is agreed that the venue for such a dispute is Los Angeles County , California , USA . Should the dispute pertain to the illegal use of copyright or trademark infringements, you agree to defend the claim at your sole expenses. You agree to pay any damages, loss and costs assessed against PricelessPatches.com as a result of such a lawsuit or proceeding. You also agree to hold QuickUniforms.com harmless in such a lawsuit or proceeding.
All custom embroidered patches displayed on this website containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of QuickUniforms.com. Purchase of merchandise from QuickUniforms.com in no way, shape or form grant you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you.
1. ACCEPTANCE OF TERMS
Quick Uniforms offers its services in connection with a variety of promotional items, including buttons, lanyards, patches, pins and coins. The services offered through this Site may apply primarily to one or some of these promotional items. Likewise, the terms and conditions in this Agreement may be more applicable to some of Quick Uniforms promotional items. For example, Quick Uniforms offers an automated ordering system. Some of the terms outlined in this Agreement apply specifically to this automated system, while other terms are more general and apply to all of Quick Uniforms ordering methods and online services. For services that are not fully automated, Quick Uniforms will design a proof based on your negotiation with Quick Uniforms, which it will send to you for your final approval before Quick Uniforms completes the order.
You may not use this Site if you are under the age of 13.
4. INTELLECTUAL PROPERTY OWNERSHIP; LIMITED LICENSE TO USERS
When submitting orders, you may have the ability to upload your design, logo, trademark or other such content to be placed on the promotional items. The intellectual property ownership of all such customer-submitted content will remain yours. Quick Uniforms will claim no rights to your logo, design, slogan, trademark or any other content that you submit with your order. In the event that Quick Uniforms is tasked with the designing of any of the content, Quick Uniforms will be the intellectual property owner of all such content it creates on behalf of its customers, and unless otherwise agreed upon between the parties, Quick Uniforms shall have the right to reuse any such content in the satisfaction of any other order. Except as expressly agreed upon, all customer-submitted content will remain confidential and Quick Uniforms will not post such content on the Site without your prior consent.
5. TRADEMARK INFORMATION
The trademarks, logos, and service marks ("Marks") displayed on this Site, including the Quick Uniforms trademark, are the property of Quick Uniforms. You are not permitted to use the Marks without the prior written consent of Quick Uniforms or such third party that may own the Marks.
6. THIRD PARTY MATERIALS
In addition to the Materials and Services offered by Quick Uniforms, this Site may also present the works and designs of customers who have permitted us to present their works on the Site. You agree to respect such intellectual property, to refrain from copyright infringement and to avoid copying our customers' designs and logos.
7. PERMITTED USES
Except as expressly indicated to the contrary elsewhere on this Site, you may view and use the Quick Uniforms Content available on this Site, and to place orders through the Site, subject to the following conditions:
1. Quick Uniforms reserves the right to revoke the authorization to view, and use the content on Quick Uniforms and to place orders through it, and any such use shall be discontinued immediately upon notice from Quick Uniforms. 2. The rights granted to you constitute a license and not a transfer of title.
8. USER ACCOUNTS
Your access to ordering services and certain content is password protected. In creating the User Account you agree to supply us only with accurate and truthful information. We advise that you do not disclose your password to anyone. In addition, we recommend you sign out of password-protected areas at the end of your session. You are responsible for all actions taken with your login name and password, including any orders placed through your User Account. Your user password should be held in strict confidence. If you lose control of your password, you may lose substantial control over your account. Therefore, if your password has been compromised for any reason, you should immediately change your password. Quick Uniforms offers you the ability to review and change the information you submit by logging into the Site. Once logged in as a registered user, you can change your password and user preferences. Please contact us at 1.855784.2586.if you are unable to change your password. We will not be liable for any orders placed, loss or damage arising from your failure to comply with this provision.
9. PROHIBITED SLOGANS, LOGOS, DESIGNS AND CONTENT
For some of the promotional products offered by Quick Uniforms, you will have the ability to upload a proposed image, slogan, logo or design (referred to herein as "User Content") through the Site. You may submit only customer-submitted content (to be placed on the promotional products) that is (a) owned by you, (b) submitted with the express permission of the owner or within the scope of the license to such content, or (c) in the public domain. You are prohibited from placing orders that if fulfilled will be unlawful, threatening, harassing, libelous, offensive, defamatory, obscene, or pornographic. You are prohibited from submitting User Content that contains falsehoods or misrepresentations that could damage use or any third party. Likewise, you are prohibited from placing orders and submitting customer-submitted content to be placed on the promotional items that would violate any law or the rights of others, including, without limitation, laws against copyright infringement, trade secret protection, and rights of privacy and publicity. Violation of these restrictions may result in an order refusal by Quick Uniforms and may cause Quick Uniforms to limit your access to this Site.
10. MANAGING ORDER CONTENT
Quick Uniforms reserves the right, in its sole discretion, to refuse any order because of the content submitted as part of the order, or for any other reason. We shall have the sole discretion in determining the appropriateness of any User Content and shall have the absolute right to remove or refuse orders containing content we determine is inappropriate for any reason. If any such content is made available on the Site, Quick Uniforms reserves the right to remove any offensive or inappropriate content on the Site and to restrict, suspend, or terminate your access to all or part of this Site, at any time without prior notice or liability. Quick Uniforms may, but is not obligated to, monitor or review any submissions made in connection with an order. To the maximum extent permitted by law, Quick Uniforms will have no liability related to the content you submit in connection with a particular order. It is your sole responsibility to ensure that your order, and the content that is submitted with it, complies with relevant law and regulations. Quick Uniforms disclaims all liability with respect to the use or misuse of any items it produces. Please note that User Content does not reflect our opinions or policies, and we make absolutely no warranties, express or implied, as to the User Content or the accuracy and reliability of the User Content or any user submitted materials.
11. USER CONDUCT
In using the Site, including all Services and Materials available through it, and when placing orders through the Site you agree: not to disrupt or interfere with any other user's enjoyment of the Site or to interfere with any other user's order on the Site; not to upload, post, or otherwise transmit through the Site any viruses or other harmful, disruptive, or destructive files; not to create a false identity; not to use or attempt to use another's account or password without authorization from Quick Uniformss; not to disrupt or interfere with the security of, or otherwise cause harm to, the Site, or any Services, Materials, system resources, accounts, passwords, servers, or networks connected to or accessible through the Site. We likewise reserve the right to investigate and take legal action against anyone who, in our sole discretion, violates this Agreement or any law or regulation, or anyone who engages in any prohibited activity as determined by in our sole discretion.
12. PRICING, SHIPPING, AND TERMS OF SALE
Price and shipping terms are described either on the Site or in email sent to you by Priceless Patches, and all such terms are incorporated by reference into this Agreement. All prices are in US dollars. Priceless Patches reserves the right to change the prices or any of the products or services available on the Site. Priceless Patches reserves the right to cancel any order for any product that may violate the intellectual property rights of a third party and will notify you that the order has been canceled. Price matching is only for same products, services, and turnaround.
13. ORDERING TERMS AND CONDITIONS
The following are terms and conditions applicable to your orders. These terms are in addition to any other terms and conditions provided to you by Quick Uniforms. All payments are due at time of order. In the event of error, however, orders may be placed over the phone or email, in which case payments will be due over the phone or email at the time of order. Our Sales or Customer Service Representative will contact you to discuss those options.
1. If your account is over 30 days past due 2. If a check is returned for Non Sufficient Funds 3. In the event of a debt being turned over to third party collections.
You agree to pay the sales tax or other taxes imposed on the sale of goods or provide acceptable tax exemption certificate. Additional freight charges billed us due to audits per ICC regulations will be billed to you promptly. In all cases where we have a check returned for Non Sufficient Funds we will assess a $50.00 fee. A 1.5% monthly finance charge or the maximum permitted by law may be assessed against all accounts with past due balances. You agree to pay all of our reasonable attorney's fees and all collection agency fees incurred in the collection of any amount owed thereunder and not paid when due. We shall not be accountable for delays in delivery occasioned by acts of God or other circumstances over which we have no direct control. Factory shipment or delivery dates are the best estimates not guarantees, and in no case shall we be liable for any consequential or special damages arising from any delay in delivery even if you notified us of your special or unique circumstances. Please note that all goods become your property at the time it is accepted by the carrier. Should the goods be damaged, stolen or lost after the time that the carrier accepts the goods, such loss will borne entirely by you. We are not responsible for any occurrences that take place beyond the time of acceptance by the carrier. The invoice is a conditional acceptance by us of your offer to purchase our goods. The invoice may contain terms, which differ from or add to those contained in your purchase order, and to the extent that this is the case, we hereby expressly condition our acceptance of your offer on your assent to the additional or different terms. Your receipt and retention of the goods covered by the invoice shall constitute acceptance of any such additional or different terms.
14. Order Changes, Deposits, Cancellations and Refunds
ALL SALES ARE FINAL. Due to the custom nature of the Custom Products we manufacture, all sales and orders placed are final. Once an order has been placed, it may not be canceled for any reason. Quick Uniforms does not issue refunds. Returns are only accepted with an RMA. As mentioned previously, we will replace any custom product we manufacture or sell that contains defects in materials or workmanship.
Refunds due to customer errors will not be issued. Such errors include, but are not limited to, typos, incorrect file submission in accordance with our specifications, duplicate orders, misunderstandings of turnaround time stated on any of our pages, slight color variances within industry standards, disregard for cutting and folding tolerances within stated limits on the Site, undeliverable packages/3rd delivery attempts and orders returned without a Return Merchandise Authorization. Other errors that customers are responsible for include blank submissions, borders incorrect image orientation, crop marks, hard to read text and images, missing logos, mini images, images that are not full bleed, colors that are out of gamut, designs that are outside of our stated safe zone and pixelated files.
15. Non Refundable Deposits
Due to the custom nature of the Custom Products we require a full non refundable payment.
We inspect only designs and artwork (User Content) submitted in connection with patch orders to ensure they image quality and that they meet the specific requirements for applying your design to the ordered patches. If minor modifications are required, we will make these free of charge. For significant modifications that exceed 1 hour of our time, we provide art and design services at $60.00 per hour. Note that we do not inspect design or image quality in connection with orders of promotional items other than buttons.
Any tax, duty, custom or other fee of any nature imposed upon the products, their sale, transportation, delivery, use or consumption shall be paid by you in addition to the price quoted or invoiced. If we are required to prepay any such tax or fee, you agree to reimburse us. You must provide us with a resale/exemption certificate in order to avoid the withholding of applicable taxes. No refund or adjustment to previously withheld taxes will be made by us sixty (60) days after the invoice date. Proof of certification should be mailed to:Quick Uniforms 16012 Blythe St, Van Nuys Ca 91406.
Although we do what we can to avoid them, in certain instances you may receive an overage or a shortage on your order. Due to manufacturing quality and production standards there may be over runs and occasionally under runs. The industry standard on most products is ± 5%.
20. YOUR WARRANTY
YOU REPRESENT AND WARRANT THAT YOU ARE THE OWNER OF THE CONTENT WHICH YOU SUBMIT IN CONNECTION WITH AN ORDER AND THAT THE CONTENT DOES NOT INFRINGE UPON THE PROPERTY RIGHTS, INTELLECTUAL PROPERTY RIGHTS (COPYRIGHTS AND TRADEMARKS) OR OTHER RIGHTS OF OTHERS. YOU ALSO REPRESENT THAT THERE ARE NO OUTSTANDING DISPUTES IN CONNECTION WITH THE PROPERTY RIGHTS, INTELLECTUAL PROPERTY RIGHTS OR OTHER RIGHTS IN THE CONTENT OR ANY PARTS OF THE CONTENT. YOU HEREBY REPRESENT AND WARRANT TO US THAT ANY AGREEMENT YOU HAVE WITH PRICELESS PATCHES WILL BE DULY AND VALIDLY EXECUTED; AND THAT THE EXECUTION, DELIVERY AND PERFORMANCE BY YOU OF ANY SUCH AGREEMENT ARE WITHIN YOUR LEGAL CAPACITY AND POWER; REQUIRE THE APPROVAL OR CONSENT OF NO OTHER PERSONS; AND WILL NEITHER VIOLATE NOR CONSTITUTE A DEFAULT UNDER THE (I) PROVISION OF ANY LAW, RULE, REGULATION, ORDER, JUDGMENT OR DECREE TO WHICH YOU ARE SUBJECT OR WHICH IS BINDING UPON YOU, OR (II) THE TERMS OF ANY OTHER AGREEMENT, DOCUMENT OR INSTRUMENT APPLICABLE TO YOU OR BINDING UPON YOU.
21. DIGITAL MILLENNIUM COPYRIGHT ACT
At times, and with the permission of the customer, we may, for self promotion and to assist our users, allow for the presentation of promotional items that we manufactured for our customers. When placing orders, our customers warrant that the material that they submit (logo, design, slogan, trademark) belongs to them and does not infringe on another's intellectual property. Nevertheless, we recognize that there is a possibility that infringing material may end up on our website because of the submissions of third parties. If you are a copyright owner or an agent thereof and believe that any content infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act ("DMCA") by providing us with the following information in writing (see 17 U.S.C 512(c)(3) for further detail): A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site; Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit the service provider to locate the material; Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an electronic mail; A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. You may send the notification to firstname.lastname@example.org
22. WARRANTIES AND DISCLAIMERS
23. PERSONAL INFORMATION AND PRIVACY
24. LIMITATION OF LIABILITY
Except as expressly provided otherwise, in no event, including, without limitation, negligence, shall Quick Uniforms, its subsidiaries, affiliates, agents, officers, directors, employees, partners, or suppliers be liable to you or any third party for any special, punitive, incidental, indirect, or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data, or profits, whether or not Quick Uniforms has been advised of the possibility of such damages, and on any theory of liability, arising out of or in connection with the use of or the inability to use this Site, its Services, or Materials, any unauthorized access to or alteration of your transmissions or data, any information that is sent or received or not sent or received, any failure to store or loss of data, files, or other content, any Services available through the Site that are delayed or interrupted, or any website referenced or linked to or from this Site.
25. INDEMNITY AND LIABILITY
26. GOVERNING LAW AND JURISDICTION
By accessing this Site, you and Quick Uniforms agree that all matters relating to your access to, or use of, this Site, its Materials, and Services shall be governed by the statutes and laws of the State of California, without regard to the conflicts of laws principles thereof. You and Quick Uniforms also agree and hereby submit to the exclusive personal jurisdiction and venue of the Courts within the State of California with respect to such matters.
We look forward to working with you, now and in the future!