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Track Your Shipping

Click here to track your package

Q: When will my order be shipped?
A: All in stock merchandise is usually shipped within 2 business days once billing information has been verified. Please be sure to provide complete shipping and billing information to avoid possible delays. As our shipping rates are calculated real-time based on the product weight and shipping weight, the final shipping charge will be provided once order is ready to ship. All orders are shipped UPS Ground unless otherwise specified and should be received within three to seven business days from shipping date when shipped within the contiguous USA. Please note that UPS can ship only to physical addresses, so if a PO Box address is specified, we may call you to request an alternate address. 2-Day and Next-Day orders must be received before 11:00am PST in order to ensure on time delivery. All 2-day and Next-Day orders must ship to a physical address (no PO boxes).

Q: Can I ship my order to another address?
Yes you can for all orders. As for online orders, type in the address that you want your package to be shipped to when you get to the Check Out Screen.

Q: How are shipping and handling (S&H) charges calculated?
A: These charges depend on the size and weight of the package, destination, and delivery option. Heavy orders require additional S&H charges. If you order online, it can be viewed at the Check Out page before you order is finalized and you will have the opportunity so select an alternative ship method. Just a note, the first pound costs the most so the more you buy the lower your S&H will be as a percent of the purchase total. For international orders the customer is responsible for any custom fees and special shipping and handling changes.

Q: Can I track my package?
A: Yes, you can if you choose UPS or DHL (international) as a delivery option. Your order confirmation email will include links to track your package.  Simply click on UPS Tracking or DHL Tracking and type in the tracking number in the open box.

Q: Can I use my account number to ship my order?
A: No, do to insurance reason we cannot use customers account number.

Q: Can I ship my order by USPS mail?
A: Due to insurance reasons we do not ship USPS.

Q: What shipping method can I use for my international order?
A: All international orders are shipped DHL Air only for speed and tracking purposes. Delivery time varies with each country.